The mentions feature allows users to draw bots into their conversations with other users. When a bot is mentioned in a conversation, it acts more like a butler than an equal member of a group. A butler doesn’t eavesdrop on a conversation, and does not speak unless spoken to.
There are countless use cases for bots to become part of group conversations. Expression, entertainment, and coordination are the most popular themes for the mention feature. For example, expression bots like Tune are invoked in a group when a user wants to express a thought or emotion. In this case, the expression is a music GIF.
With the mentions feature, users in a group chat can see other users mention bots in a conversation, and can organically try the experiences themselves. This leads to a lot of organic viral growth.
Mentions are a powerful way for users to engage with your chatbot. Provide value to a group and grow virally. Read the docs
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